Privacy Policy and information that we collect

Church Urban Fund (CUF) respects and is committed to protecting the privacy of all who give us their contact details or who visit our website.

CUF only collects your information with your prior knowledge, this would be as part of sign-ups for a website account, registration to volunteer, taking part in surveys and polls, orders for publications or information requests, sign-ups for newsletters, or to receive a fundraising pack. Information is only used for the purposes requested or any other usage that has been agreed by yourself.

CUF does track the number of visitors to our websites (including the Advent Sleepout Challenge website). We use cookies provided by Google Analytics to do this. We also use cookies to improve the performance of the website. To learn more about cookies and how to manage your cookies, please visit www.allaboutcookies.org

How we collect information about you

We may collect information about you whenever you interact with us. For example, when you register for events, donate to us, sign up for a newsletter, access our research, apply for a job or volunteering opportunity, download resources, or otherwise give us any other personal information.

From time to time we may contact you via email or post and ask your particular areas of interest in our work. This enables us to send information that is relevant to you through our newsletters, campaigns, and latest research reports. To this end, we store your name and email securely on our database. We segment this information into the following areas of interest:

-         Church Urban Fund and Christian social action 

-         Together Network, local work in partnership with dioceses and others

-         Just Finance Foundation, creating a fairer financial system and tackling debt

-         Near Neighbours, building relationships between people of different faiths in diverse communities

In every email we clearly provide you with an easy way to tell us that you do not want to hear from us again via email.

If we do not hear from you we will assume that you are happy to receive information on all of the above topics.

What information we collect

When you interact with us, you may give us, addresses, email addresses, telephone numbers, bank account details for setting up a regular direct debit and, where appropriate, dates of birth. You will give this information by filling in forms etc. as described under ‘How we collect information about you’.

We monitor how people use our website so we can improve it. If you visit our site anonymously, we may still record information about

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of computer, browser, network location and internet connection you use.

We do this by using cookies, but we cannot connect this information to you personally.

How we use your information

We will use your information to:

  • give you the information or services you have requested by email or post
  • keep you in touch with our work by sending you updates, fundraising, and marketing communications by email, post, or over the phone
  • send you administration information about our charitable aims by email or post
  • comply with financial regulations and the law

To do some of this, we may need to share your information with other companies for analysis or processing. We choose these companies carefully so that we know your information will always be safe with them. We will not swap or sell your data to any third parties for marketing purposes.

You can opt out of receiving donation appeal letters, emails or telephone calls at any time – just contact us at info@cuf.org.uk call us on 0207 898 1647. Please note that if you opt out of receiving specific communications then opt in again in the future, the most recent request/preference will supersede. 

Your consent

By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any credit card details we receive on our website are passed securely to Stripe or Everyday Hero for event donations. Postal donations are securely passed through WorldPay, our payment processing partner providers.

How to change the personal information we hold about you

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.

You can write to us at:
Information and Data Assistant, Church House, 27 Great Smith Street, London SW1P 3AZ.

Your rights

You have the right to request information on the details we hold on you. For a copy, please send a letter requesting the information plus a cheque for £10 to Church Urban Fund, which will cover our administration costs. Included in your letter should be proof of identity such as a copy of your driving licence or passport.

Please send your letter to:

Information and Data Assistant, Church House, 27 Great Smith Street, London SW1P 3AZ.

Supporter Care
Our privacy policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.